TWiT Bits

Aug 5th 2014

TWiT Bits 139

Comcast - The Poster Child for Bad Customer Service: Marketing Mavericks 18

How call centers are broken.
Guests: Tonya Hall
Category: TWiT Bits
Tonya Hall talks with Frank Eliason, Ted Nardin, and Augie Ray about how call centers today are fundamentally broken. For the full episode, go to Bandwidth for TWiT Bits is provided by Cachefly.