Aug 4th 2014
Marketing Mavericks 18
The Science of Customer Service
Hosted by Tonya Hall
Does Comcast care?
Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
Host: Tonya Hall Today we talk with Ted Nardin, Founder and CEO of Ideal Dialogue, about the science of customer service - is there a prime directive? We also talk about Comcast's infamous 'phone call from hell' and how to avoid making the same mistakes. Guests: Frank Eliason, Ted Nardin, and Augie Ray Download or subscribe to this show at twit.tv/mm. Read our show notes at twit.tv/mm/18. Thanks to Cachefly for the bandwidth for this show. Running time: 1:10:35