This Week in Enterprise Tech 524 Transcript
Please be advised this transcript is AI-generated and may not be word for word. Time codes refer to the approximate times in the ad-supported version of the show.
Louis Maresca (00:00:00):
On This Week in Enterprise Tech, we have Mr. Brian Chee and Curtis Franklin back on the show today. Now FTC is punishing Robocallers. Apple is working on a search engine and Okta's leaking source code. Plus we're gonna discuss Apple's new, so s service. To finish out the year, we have Enterprise wishlist for Santa. That's right. All the things you wish you had for your organization or even as a consumer. We have it on our list. You definitely should miss it. Try it on the set.
Podcasts you love from people you trust is TWiT
Louis Maresca (00:00:41):
This is TWiT this week, Enterprise Tech episode 5 24, recorded December 23rd, 2022. Making a list check, summing it twice. This episode of this week in Enterprise Tech is brought to you by Nord Laer. Nord Laer is a secure network access solution for your business. Join more than 7,000 fully protected organizations by going to north layer.com/TWiT to get your first month free when purchasing an annual subscription. And by, on Logic. On Logic is helping innovators around the world solve their most complex technology challenges using on logic industrial computers, which are engineered for reliability, even in environments that would challenge or destroy traditional computer hardware. Learn more and find out about on Logic's 30 day risk-free hardware trial by visiting on logic.com/TWiT. Welcome to TWiT This Week in Enterprise Tech. The show that's dedicated to people like you, the Enterprise professional, the IT pro in that geek who just wants to know how this walls connected. I'm your host, Lewis Maki, your guy through the big world of the Enterprise. It's our holiday episode. That's right. The last TW of the year. And what better way to celebrate it with friends. That's right. They're the professionals, the experts that have been guiding us through the Enterprise world this year, starting with our friend and colleague, Mr. Brian Architect, sky Fiber board member, and all around Techie Sheer. Great to have you here, my friend. How is your holidays going? You're all set for him.
Brian Chee (00:02:12):
As much as I can. I added a whole bunch of blinky lights to the house, <laugh> and my little blowup coffee mug. Am I muted again? No, I'm not. Okay. Sorry. But yeah, it's been a mad rush, you know, working out, working things with the maker effects makerspace and the conferences and things that we've been doing. It's, it's felt like a real mad rush to the holiday seasons, but that's all right. I got to be creative. I made some really cool certificate like things for a friend up in the Carolinas. And it's fun being creative and doing only the things I really want to do, which is cool.
Louis Maresca (00:02:54):
It's not fun. I, you know, I can't wait to someday to be able to retire, be able to do stuff like that, or at least not have any kids in the house. Let's see how that goes. Now you guys are having some some holiday weather down there as well in Orlando, right?
Brian Chee (00:03:06):
Oh yeah. I've got the hose bibs trickling and we're gonna, I'm gonna set up the pool pump so it, it runs overnight cuz apparently sometime around 8:00 AM tomorrow morning it's gonna drop down to like 31 degrees Fahrenheit. Which is pretty cold. It's
Louis Maresca (00:03:24):
Cold for Orlando. Yeah.
Brian Chee (00:03:26):
Louis Maresca (00:03:28):
Well, hopefully you are ready. Well, what better way to end of the year as well to, than to have my friend and colleague, the man who has the pulse on the Enterprise. That's right. He's Mr. Curtis Franklin and he's senior analyst at DIA. So great to have you back, Curtis. How are you? And how's your holiday going so far?
Curtis Franklin (00:03:45):
Let's see. I'm taking the pulse. No, it, it's, it's I'm doing well. It is a largely quiet time trying to finish up some projects before the year ends. Trying to get set up for the coming year, which promises to be all kinds of exciting. You know, it, it's been nice looking back a little bit. I am fortunate in that I work on a, a with a very good team professionals and I'm, I'm very pleased about that. So it's, it's been a nice year to talk to a lot of people reach some interesting conclusions about parts of the industry. And I think that in 2023 things are just going to get more exciting. So looking back with gratitude, looking ahead with excitement and can't wait to have a conversation with you and Brian about the things we want to see.
Louis Maresca (00:04:52):
That's right, that's right. That's coming up. Well, it's only been a busy year in the Enterprise, but it's been a busy week as all and we wanted the end of year of the bang for our audience at subscribers where there's lots to talk about here. Now the FTC is after Robocallers apple's working outta the search engine, Okta's leaking data. Plus we're gonna discuss the new Apples SOS service and if we have time, we'll also chat about Comcast and how they're sticking it to the less for people who qualify for free internet. Not surprised there, but stick around because we're gonna finish the show with our Enterprise wishlist for Santa. That's right. All the things you wish you had in your organization or even as a consumer. We have it on our list, so stick around. There's lots to talk about on this year end episode of tw, but first this week's news blips
Google is the de facto standard for most people when it comes to surging. If you're more privacy centric, you might use duck, duck go. But still most of the users of or even power users use Google with an honorable mention going to Bing. Of course. However, there's might be some slowly things happening on the backend, you know, servicing more relevant search data and metadata. But there's little has changed in search for a while now. What if I told you Apple has had ongoing efforts to develop search capabilities? It actually might compete head to head with Google. According to this nine to five Mac article, apple acquired an AI news startup called laserlike in 2018 to help put these efforts. In fact, the people who started laser-like were from Google's, right? During his time at Apple Sari reported to Apple's vice president machine learning and artificial intelligence.
John Guan, a former Google executive and Nav chari, he is also expanded to the headcount of search team at Apple, focusing on hiring several Google search employees. Now, unfortunately, VE is heading back to Google. It's leaving a little bit of a gap at Apple, but Apple has not only a competitor, but it also has a partner type relationship with Google. In fact, Google pays Apple and estimated 18 billion to 20 billion per year to remain the default search engine on Apple devices. That's a lot of money Now even though there's a shift in staff raffle, they're still looking to roll out some search possibilities starting with their music and app stores in less than four years. Now, to me, this is a crowded area. I think, you know, it's kind of a dense area search set that is now. Salesforce has its own called you.com. It's an AI powered search control. There's also now chat G P T, which is its own paradigm that focuses on natural language processing and semantic search. But there is of course, Bing, which uses the power of the graph to bring increased valuable metadata to your search. Now the question is, what else can they bring to the table here now? What will it spark and maybe even impact people? So we'll have to think about this a little bit. As Apple kind of focuses on the market and brings their search, we'll have to see what they're gonna do.
Curtis Franklin (00:07:41):
Quantum computers in the wild are still scarce as hins teeth. But in an unusual example of thinking ahead, technologically speaking, Congress passed and on December 21st, president Biden signed into law the Quantum Computing Cybersecurity Preparedness Act, which has two parts that matter to most folks in the IT industry. An article at Dark Reading writes that the Office of Management and Budget is required to prioritize the switchover to post quantum cryptography for pqc within a year of NIST issuing PQC guidelines. That means that by July 5th, 2023, O M B should begin moving toward implementing the NIST to prove cryptographic algorithms to protect executive branch systems. Next, OM B has one year from the signing of the bill to send Congress a report outlining its P Q C strategy. This outline will include asking for funds for the transition to quantum safe systems and going into detail its cooperation and coordination with international standards organizations.
Now on November 18, OMB issued a directive for agencies to audit systems vulnerable to crypto analytically relevant quantum computers or CR QCs by May 4th, 2023. And as an aside, if nothing else, quantum computers are generating more three and four letter acronyms than any technology I've seen lately. Now, if the agencies actually deliver the audits, it should help the agency that's OM B reach its D deadlines. Now this new law gives the OMB six months to work with the national cyber director and the director of C sup to issue guidance on the migration of information technology to post quantum cryptography. All of this is part of a significant set of actions begun years ago and continued by the current administration to prevent a scenario in which wide access to quantum computers whenever that happens, renders existing privacy and security technologies obsolete. Here's hoping that it all works just as planned.
Brian Chee (00:10:12):
So I want to give a big thank you to En Gadget for covering this story and a even bigger thank you to the FCC for what is, in my opinion, one of the best possible Christmas gifts the federal government could give us. Because how many of you had a call that started off with, we've been trying to reach you concerning your car's extended warranty? Well, the FCC S proposed a $299,997,000 fine against quote, the largest robocall firm unquote it has ever investigated. The regulator announced it would be fccs largest fine ever in targets. A firm that made over 5 billion calls in three months, enough to have called each person in the United States 15 times. The operation is run by Roy Cox Jr. And Michael Aaron Jones via their some co pal company along with other domestic and foreign entities. In July of this year, the FCC issued its first ever K four notice and N two ordered directing all US telephone providers to stop carrying traffic related to the car warranty scam calls.
The result is a massive 99% drop in the volume of such calls since June, according to the spam blocking app Robo Killer, according to the fcc, well, the FCC proposed its largest ever fine because it found the robo collars met the criteria for gracious violations. Oh, I'm having trouble with my mouth today. Consumers describing the calls as incessant and harassment and the robocall is using dirty practices like calling healthcare workers from spoofed hospital numbers. The firm also violated multiple FCC rules like failing to identify the call at the start of a message in your calls, a message which open with something like we've been trying to reach you concerning your car's extended warranty. I can't tell you how many memes I've seen all across the internet on this. Well, anyway, it would then prompt you to speak to a scam warranty specialist. Robo Killer advises users to stop to avoid the calls in the first place if possible, not follow prompt prompts and above all, never provide personal information like banking details. Well, a very holiday story about the Grinch getting stomped on by the FCC and who knows, maybe no more calls about extended warranties. I wish, I wish I wish
Louis Maresca (00:12:59):
Past breaches continue to come and haunt some of our organizations. Now, according to the bleeping computer article, things might not be so great for Okta. Last month, the lapses ransomware group posted images showing it had obtained Proprie data from Okta and a provider of authentication services and identity access management solutions. Now, Okta officials said that the data was obtained after the threat actor gained unauthorized access, the account of a quote, a third party customer support engineer working for one of its sub processors. And the company said the attempt to breach Okta was unsuccessful, not the access the hackers gained to the third party account. Didn't allow them to actually create or delete users, download customer databases, or even obtain password data. The LASSIS members refuted this claim and noted that the screenshots indicated they had logged into the super user portal on status that they said gave them the ability to reset the passwords and multi-factor authentication credentials of 95 of Okta's customers.
And August Okta said that the hackers who had recently breached their security provider, Twilio used their access to obtain information belonging to an unspecified number of Okta customers. Now in September, Okta then revealed that the code repositories for Azero Company acquired back in 2021 had also been accessed without authorization. While this week disclosure from Okta ads insult injury here, that their private GitHub repositories contain software code for its Okta workforce identity Cloud service was accessed, it was copied after intruders gain access, despite stealing Okta's source code, attackers didn't not gain unauthorized access to the Okta service or customer data, which is actually pretty good. And it's been a difficult year for Okta, I think with its series of security incidents and even bumpy disclosures here. Now, the internal email acquired by bleeping computer pledges a commitment to transparency. However, it took them a bit to finally post on the the Okta Security blog about this recent GitHub access.
Now let's hope organizations continue to take place out of each other's playbook on transparency breaches. People deserve to know the status of their data and their services, and only the trustworthy services that is confident in itself seems to disclose first. Let's hope they all start being more transparent in the new year. Well, folks, that does it for the blips, but next up we have the bites. But before we get to the bites, we do have to thank a really great sponsor of this week in Enterprise tech, and that's Nord Laer Nor Layer Safeguard your company's network and data. Now, we've all heard about the surge of ransomware attacks. We talk a lot about on this show, plus our employees are choosing to work remotely and business networks have become more valuable than ever and more vulnerable than ever. That's where nor Layer comes in and it secures and protects remote workforces as well as business data.
And it can even help you ensure security compliance. Now with Nor Layer, it's easy to start. It takes less than 10 minutes to onboard your entire business on a secure network. That's pretty fast. Now you can easily add new members, you can create teams and private gateways, and you can even do things like IP Allow listing site to site connection, network segmentation, and setting up secure network access. So you can even go to nor layer.com/TWiT and get one month free right now with the purchase of an annual subscription. Now, nor Layer is also easy to combine as it's completely hardware free and it's compatible with all major operating systems, allowing you to implement security features across all items and all teams. They have have great features to support your teams. In fact, things like two factor authentication, single sign-on biometrics. They also have a service called Threat Block Smart Remote Access as well.
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If you wanted Security Business Network, go to nor layer.com/TWiT, get your first month free and purchasing an annual subscription. That's nor layer.com/TWiT. And we thank Nor Layer for their sport of This Week in Enterprise Tech. Well, folks, it's time for the bites. Now, when the iPhone 14 was released, apple promised customers their revolutionary, so s via satellite service that would light up in the new devices in the coming months. Well, apple has finally released their service and allows iPhones to contact emergency services or even share their location and status with emergency contacts via the satellite when they're in a place where standard cellular services are not available. Now, according to this, our technic article, the emergency s sos via satellite search works on all apple's most recent flagship I iPhone models, including IO 14, 14 plus 14 Pro and promax. You might actually notice it when you're in a place with no service in your outdoors.
Now, right now it only supports messaging, no voice because the amount of data that's actually required to send over the satellite, we'll get into that in a little bit. You may remember we actually talked about this in the past, in past episodes, apple actually made a deal with Global Star to send up 24 satellites to create this this operating service. Now, the message will be relayed to nearby emergency call centers called Public Safety Answering Point or PSAPs, or if they have a Be Best Response location, it's not equipped to handle text messages. Apple trained emergency specialists will who actually relay the message for you. So this is actually a really interesting service that they're standing up Now, it's free for you for the first two years once you actually buy a new phone. But the question is what will it cost after that and how useful will it actually be? I wanna bring my co-host back in. I want I wanna start with you first, Brian, because you've used a lot of SAT phones in the past. How, how useful will this be? Who, who's this for and how useful will this be?
Brian Chee (00:19:29):
Okay, so first off, global Star has been around for a long time, and you gotta think of it kind of like the SMS text messaging on a traditional cellular network. It uses a reduced bandwidth channel and it can only send short messages. Well, not the end of the world. Part of those short messages have GPS location and an accurate clock. So that takes, you know, away some of the requirements for the data. I've used it similar, you know, I used the Iridium version with a small handheld unit, and I was actually sending text messages and actually sending tweets and waypoints from the middle of the Pacific Ocean work. Great. Now, the only place the Global Star system doesn't work is the last degree or two at the top and bottom of the world. So if you're planting on planting a flag at the north or south Ortho Sola Poll, it's not going to help you.
But if you're just about anywhere else in the world, as long as you can see the sky or you know, at least you know more than just a teeny tiny little sliver in between the leaves of the deep Amazon jungle, you should be able to go and send information for help. And one of the cool things is it will also allow you to send location services with the Find My Phone Service, which is gonna be very cool. This is not going to make some of the people happy like Garmin who make a goodly amount of money selling emergency systems. But for those of us that only need to be able to call for help, say for instance, when we're going through the Donner Pass and stuck in a snowstorm and we can't get out and we need help and there's no service, then it's, you know, something great.
In fact, I like this service enough, or at least I like the concept of service enough that I'm probably going to pull the trigger on upgrading to an iPhone 14 or thereabouts a lot sooner than I thought I would. It's a good system. There are still lots and lots of areas in the United States and Europe and so forth or definitely Canada when you're driving between certain areas where there is zip for cell coverage and being able to call for help because, you know, Murphy is always there. You're going to find a nail in the middle of nowhere and suddenly you're gonna open up your car trunk and find out, oh, my spare is flat too. So I think this is a great thing. Soon, someday, maybe they'll open it up just a little bit more. It'll allow you to send, you know, things like just reach the top of the matter horn. I'd love, you know, here, here's something really cool, you know, being able to go and say what's happening and leave Waypoint so people can watch your progress as you are, say, going up the matter horn or whatevers could be a really cool feature. But for now just being able to shout for help, even if you are out of cell coverage is a pretty cool feature.
Louis Maresca (00:22:51):
I agree. I'm kind of wondering, I mean, you, you've used Iridium's Iridium service before, now they're still out there. Obviously there's 66 active satellites. I think they're running at 1618 megahertz, and the s sos service is running at a much higher range, which is the 24 83 megahertz. I'm just curious, why do you think that Apple decided to spend all these billions of dollars to send up new satellites versus going and paying a company like Iridium to, to allow them to use them?
Brian Chee (00:23:21):
Probably long-term costs apple probably wants to do considerably more with those satellites than just sending short messages and having control over. It means there's other things. I'm, I'm going to imagine there's gonna be some other services that Apple is gonna be able to you know, make money on. Right. You know, could you imagine being able to track your friends in the deep forest as you're hiking, you know, say the Sierras that could be a really cool feature, and I'm sure Apple's going to try and monetize that
Louis Maresca (00:24:03):
Now. Apple's is, they've gotten the market first. Dr. Curtis, I'm gonna throw this to you because I feel like, you know, offering this free, if your business, you're buying a bunch of iPhones for your employees, whether it's in transportation or whatnot, and you get the service for free for a couple years, I feel like it could definitely impact the industry and move things forward. People almost become slightly dependent on the Apple service before it becomes kind of a paid service. Do you, do you see this kind of impacting any part of the industry?
Curtis Franklin (00:24:30):
Oh, I, I really do. And I think that, as Brian said, where it becomes really critical are the people and the companies they work for who get away from urban centers. You know, if, if you are just doing business, let's say in the, the corridors between Boston and New York and the Northeast or you know, along the eastern seaboard, it probably won't have a huge impact. But if you are doing business, if you travel even occasionally through the great swaths of the country where the cell towers are few and far between, this could have a huge impact. And think of it, you know, being offered at no cost. The, the analog to me is what Tesla did with their superchargers, you know, by a Tesla, get access to a, a charging network. Now, with some of the, you know, that was with the Model S, now with the Model three, model Y others, you pay for it.
But they had the ability to build out the network based on the, the premium products, and they were able to use the availability of that charging network to entice others to, to buy their cars. I think the same's gonna be true with Apple. You know, the, the iPhone is an incredibly successful phone worldwide, and it's an incredibly important part of Apple's revenue. So doing things that might tip the marginal buyer, those who have been on another platform and are ready to refresh and are trying to decide between, you know an Android device of some sort and an iPhone. This could, this could make a huge difference. And, you know, from my perspective, I think it's wonderful. I have friends who do things like run ultramarathons where they're out running for a hundred miles or more through the desert. I have friends who do extreme sports and they are off in the, the hinterlands. And so having a service like this where they can either call for help or on a regular and predetermined basis, send messages saying, I don't need help that's, that's big. And what it does, it expands Apple's market the same way that the the Apple Watch ultra expands their market. Realistically, does it compete against the various garments for serious long distance athletes? No, but it's a marginal product that does expand their market at the margins. And, you know, those margins for a product like the iPhone are pretty big,
Louis Maresca (00:27:46):
Right? Indeed, they are. Well, I, I'm actually very interested to see what happens here because, you know, I have some friends actually, oh, well look, what's that? What, what do you got over there, Brian?
Brian Chee (00:27:55):
Distracting. This is the
Louis Maresca (00:27:55):
Garment shiny ab object.
Brian Chee (00:27:56):
Yeah, this is the inReach. This is what I've been using when I go, you know, off into the wilds. But it's not cheap. You know, I have to pay like 35, 40 bucks annually just for the privilege. And then when I activate it, you know, if I'm going, you know, cross country or whatever, I have to pay a monthly fee and I've gotta pay a whole month. But it's really cool because a friend of mine that does, you know, charitable work just bought a whole bunch of the small ones that are Bluetooth to your cell phone. So about half the price of that guy, and she wanted it so that if the cell networks and the landlines are down, that her people will have a way of requesting help requesting resources and things like that. So having that in an iPhone device is going to be really useful for a lot of people that help with disaster relief.
Louis Maresca (00:29:00):
Right. It's definitely peace of mind for sure too. I was, what I was saying before is I have a good friend that have you ever done, I've ever heard of para motors where they actually strap a motor to their back and go up with parachutes. It's not just, not just fun. They actually have, they have a race called the Icarus Paramo race, which is about, you know, several thousand miles over on the west coast. And they fly in between really dead spots and over mountains and, and and they could really use something like this for sure. And they're in pretty good space. Obviously you're, you know, several thousand feet up in the air you know, sometimes up to 30,000 feet up in the air in these things just kind of dangling there and and they can at least ask for help or, or tell or send their location or whatever if they don't have cellulars. So I definitely can see a lot of different applications over this, for sure. Well, we do wanna move on because we have another article and we wanna do a little bit of I would say Soapboxing on this one. So Brian, I'm gonna throw this to you because you know, Comcast seems to be sticking it to the less fortunate here.
Brian Chee (00:30:00):
Okay, so first off I don't work for Comcast, I don't work for their competitors. Well, I kind of do. I I work, I help with a wireless internet service provider in Honolulu, but Comcast isn't there. So, okay, disclaimer over. So there is a program, it started long, long, long time ago. I, you know, if probably not too long after Graham Bell. And the idea is to close the digital divide, or at least attempt to, so that if you are someone that's having a lot of trouble making ends meet someone that's typically on the food stamps program or something like that, there is a system called the Affordable Connectivity Program, acp. And the idea is an extension on the, what, what's we call used to be called the Freedom lines. So if you were a food stamped recipient or, you know, welfare, you could apply through the FCC to go and get free tele telephony.
You know, in this case there's the plain old telephone system. We, we used to, the industry called it Lifeline because the idea was you should be able to call 9 1 1 for help if something went wrong, even if you can't typically afford a traditional phone phone in your home. So the F C C took this for, actually, I think this is both the F C C and F T C and created the Affordable Connectivity program where you could have discounts or downright free on getting internet in your home. Now, the part where we're beating on Comcast is apparently the training that has been given to the Comcast operators has been suboptimal. Let, let's call it that. And in this case, a caller went and said, Hey this affordable connectivity program supposed to be available from people at Comcast, but yet Comcast is trying to up, you know, sell me something else and says, no, they don't know anything about that.
So Comcast quit being a Grinch. Some people are going to use some of that Christmas money that they got, and they wanna be able to go and get internet and if they go and use the checklist that the FCC has put out. So what I'm gonna do is there is an Xfinity link, and we're gonna hopeful that'll hopefully get into the show notes. It's basically an FAQ and it goes and tells you what kinds of hoops you need to jump through in order to qualify for this, and it'd be great. So there we go. So that'll get into the show notes. Go and look at it. If you are having trouble affording internet, especially if you're on the WIC program or something like that, there's a good chance you'll, you might qualify for at least some help for the federal government.
Now, don't let your I S P all ISPs operating in the United States is supposed to be able to provide this service. I don't know all the ins and outs. There's a really huge discussion about it at Wispa Pza that the last one I was at. So it does exist. A lot of internet service providers will use federal money in order to expand their resources and expand their backbone. And it, that's some of the things that they need to be able to provide. They need to be able to provide this connectivity. So lots of things happening. It has especially gained a lot of traction af during the pandemic when people needed it to be able to do schoolwork or work from home and things like that. So what I'm going to do is let's go and have a let's have a discussion. This is a long story. I'm not going to bother trying to read it all, but the impact of having even the have nots, let's, let's, let's, you know, the people that are having trouble being able to get connectivity can be a pretty big deal. So I'm gonna throw it at, well, I don't know, heck, Lou, Kurt, who wants to chime in on, you know, this is, this could potentially have a huge amount of impact, especially for the people that are in the underserved communities. Don't you think?
Curtis Franklin (00:35:13):
No, I, I absolutely agree this could have a tremendous impact. And we've seen the need when we, we have these, these stories like children from homes where the income is low, doing things like going and sitting on the curb in a McDonald's parking lot so they can camp on McDonald's wifi to do their schoolwork. Most schoolwork these days is done using the internet. I know many teachers who just assume that students will use something like Gmail or the Google word, the Google Doc to to get their assignments in. So while, yes, like driving and everything else, it's privilege. The reality is to be part of our modern society, modern economy, things like internet access are required. It's good that we have these systems and these programs in place, but as anyone who has dealt with any government program will tell you, it is very rare for any level of government to have a set of forms that are completely easy to use and completely intuitive on how they should be filled out.
This is especially true for those who, who might not have a lot of experience filling out government forms, filling out complex forms. So I do think it's an issue. Do I blame the ISPs? To a certain extent, yes. I mean, they know this is a government program. They know that people are gonna want to take advantage of it. They should provide the training so that their customer facing representatives will know what to do when people call in. Ha And especially when there are cases where there could be a, a contradiction in eligibility or a parent eligibility. You know, I know someone who qualifies for a program offered by another se I S P this is someone who is a senior and because of the combination of age and income, they get a heavily subsidized rate on their internet access.
It's wonderful because they're on a fixed income. It allows them to use more of that income for things like, oh, I don't know, food medication that's required to keep them alive. So these are important programs. They're necessary programs, but it's up to, it is incumbent on the ISPs to make sure that their customer service people are trained in how to deal with them. Even if that involves hearing the magic words, identifying the program and transferring the individual to a specialist who knows how to deal with it, that's a perfectly acceptable solution. But it's one that apparently Comcast in this case wasn't able to put into action.
Louis Maresca (00:39:03):
Yeah, I wanna, I wanna just jump in here really quick because I feel like Comcast is one of those companies that doesn't necessarily train any layer of their customer service people to do the right thing or try to be the, do the best they can for a customer. So I, I have been in many situations where they've stuck it to people who have, have low income and who don't you know, who, who move to areas that don't have Comcast and are still required to pay thousands of dollars of termination fees who barely make any money. So I, I, I really dislike Comcast. I feel like it's, I'm gonna put more of the weight on their shoulders, but I do have a success story. I want to not an end on a Grinchy note. From the chat room, co-ops actually pulled out and told us that he was able to acquire a $15 a month service, l t e my five internet for his, for his nephew unlimited internet from PCs for people. Really great story. I mean, that's great for people who obviously don't necessarily know what they're paying for or know or, or are able to have an income to be able to pay for more expensive services. Cuz sometimes my fis are fairly expensive. So I think that's great that he's able to get that. And I, I wanna see more of those from some of these providers around the industry.
Anything else from you guys?
Brian Chee (00:40:18):
No. No. We just, y'all Comcast keeps stepping in it, so we'll keep <laugh>, we, we'll keep calling it out, you know, calling a spade a spade. Comcast needs to learn about customer service,
Curtis Franklin (00:40:33):
No question, but it, it should be noted that this is part of a raft of services that are available with the weather that we're seeing in the nation this week. It's notable that in many places there is are heating oil or natural gas subsidies for, to help people heath their home. There are subsidies for electric for, for, for lots of utilities. And then we get to things that are very well known like food stamps, which are essentially a subsidy for food for especially mothers of infant children and, and families with small children. But in every case in order to avoid fraud. And that's important because every time someone fraudulently goes after one of these subsidies, it takes money away from someone who deserves it. We sometimes succeed in making it more difficult than it should be to for legitimate we'll call them you know legitimate users of these programs to be able to, to, to access them. So it's, it's a, it's a tough issue, but it's one that you know, large corporations have the resources to solve these problems. They should invest those resources and get the solutions in place.
Louis Maresca (00:42:13):
Agreed, agreed. Here,
Curtis Franklin (00:42:15):
Louis Maresca (00:42:16):
Here, here. Well, I think that ends on a good note. Thank you, Curtis. Well, folks, I think that does it for the bites. Next up, we have a great topic. We're gonna go to our Santa Santa Enterprise list, but before we get there, we do have to thank another great sponsor of this. We Enterprise Tech and Nets on logic. They probably, you know, no more than a few feet away from a personal computing device that's really changed your life. If I know I have right behind me here, that there's an entire hidden world of computing that brings smart cities to life driving sustainable agriculture and really revolutionizing the way virtually everything is made. And that's where you'll find on Logic's distinct orange industrial and embedded computers. Really cool devices. Now on Logic is the first choice in industrial computing for innovators around the world who need computing power that can survive and thrive where traditional hardware might actually fail.
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What, well, folks, it's now brings me to my favorite segment of the show here. It's our Santa's wishlist for the Enterprise. And each of us have comprised a list of things that we wish we had. We've had quite the list here. No, who, who wants to go first? Who wants to, who wants to start the, the role here? Lu, I think you should go first. I should go first. Okay. so I, I took a little bit more of a, of a, I would say a personal practical approach to things because I see a lot of companies, I work with a lot of corporations out there that, that obviously know that they are in the new norm with hybrid work and remote work, and they know that their, their network perimeters changing and the fact that, you know, they need to extend to more remote locations and even to people's homes.
And so that's where, you know, endpoint protection sometimes is a, a bunch of tools in a tool bag. And so I would say almost that the fact that it's kung fu is pretty strong, but there's still a ton of features that are, are missing. You know, these types of protections, they don't necessarily guarantee prolonged stability and security to your machine. And they don't really necessarily always provide peace of mind for users. So they, it may be packaged full of features, but there's no one specific endpoint protection package that contains them all. And so here I, here's my kind of list of wish, wish, my wish list for, you know, whether you're just on your home device or you're on your machine that you necessarily was, is attacked or attached to a network. One thing I wish these services had detection of files that are installed on the machine in any location where the Windows installer normally places them.
Meaning, you know, obviously you run a Windows installer, an M MSI or an XE that installs files through Windows installer. And then when you go to add remove programs, you can find the Windows install application. And those files tend tend to get put in places like system locations or lace locations that the system only has access to. But if you have other executables that are running that are not taking through you through an installer Windows installer process that are dropping files in this location, you should be be able to detect those things and be able to alert the user and, and, and force, force them to consent. I feel like there's also should be anomaly detection. So if you have new executables that are running on your machine that after a prolonged use of your machine just start running one day you know, there should also be some detection and some you know, knocking those, those, those applications down.
You know, another thing I wish I had was you know, when you install applications a lot I feel like that once you install the application, you get a catalog of what was installed and where it was installed, that's what Windows installer does for you. But the fact that you start running and executable and it drops new files and different locations, config files and metadata files and database files somewhere on your machine that could live even if you remove the application, I feel like there should be some way to, to kind of track dependencies over time. And that should be able to be removed even if you remove the application. I think that's a, a kind of a table stakes for going forward when it comes to applications. Finally, containment and isolation, I feel like lots of applications installed by a user should be sandboxed by default.
And then until somebody who's authorized or a particular role on your machine or your device can go and say, oh yeah, this, this, this application's, okay, let it outside at sandbox, let them use it in a regular environment. You know, and in the same sense, there should be also be some kind of level of anomaly detection of when files are being uploaded at all the device or, or exfiltrated from the device. And recognizing, you know, from to actually unrecognized locations. So I feel like these things would just be really table stakes for endpoint protection and they're not. And then I feel like they're, these things should be kind of added to some of these systems and these services even maybe even the operating system at some point. So that's my kind of first list. It's a little bit Enterprise ish deep in the Enterprise space, but I feel like this should just be table stakes for these services going forward. Right?
Curtis Franklin (00:49:12):
Know Lou, I'm I'm going to, I'm going, yeah, I was gonna say, Lou, I'm gonna agree, I'm going to agree with you. I think that's great because one of the things that we constantly hear about in the industry is visibility, as you say, knowing what a, an application brings with it, right? Knowing all of the various files that is puts into a system and where they go, it should be table stakes because one of the things we know that CISOs, IT managers, security managers aren't able to put their fingers on is exactly how many files have been put on their systems, which application put them there, and therefore, which files that might be sitting around are legitimate and which might be malicious. So I, I think yours is a, is a, is a great wishlist item.
Louis Maresca (00:50:08):
Yes, sir. Thank you.
Curtis Franklin (00:50:12):
And, and now I'll take another, if it's all right with Brian, I'll go ahead and, and and segue right into mine, which is better. U E B A. Now, U E B A is user and endpoint behavior analytics. And, and here's the thing. As human beings, when we interact with a computer, a system, a network, anything, we have patterns, we have patterns that can be large, like what time we tend to log in. You know, maybe, maybe we, you know, go to work every day at 9:00 AM or within a few minutes of 9:00 AM and we're at work until, let's call it 5:30 PM we rarely perhaps log in at midnight or three in the morning. That's a, that's a behavior that's a, a pattern. And that kind of pattern can be used to say this is more likely or less likely to be a legitimate user.
It, it goes into very small things when you type in your username and password, you do that in a rhythm. There are, there are microsecond differences in the delay between the various characters that you type. And those differences, those gaps tend to be consistent and they're also very difficult for someone who is not you to reproduce. So, so these are user and endpoint behavior analytics companies are doing more and more and more with these cause they can provide a glimpse into weather. As I said, a user is more or less likely to be legitimate, and there are companies that are beginning to use these analytics as a factor in authentication. Now what do I mean by that? If you type in your username and password and according to the analytics, it matches your normal pattern, it's possible that's all that it requires you to do in order to gain access to the system.
If those are different, if there's something weird about those, well then it might ask you for another factor. Maybe it asks you to get a one-time token from a an application authentication application on your smartphone. Maybe it wants to send a one time token to your smartphone. All kinds of things I'd like to see better and more consistent U E B A. But it's important that we walk that line because it is possible to have user analytics that cross the line into invasions of employee or user privacy. And so the, the really fine balancing act for security is doing better, more complex behavioral analytics without doing user violations. What do I mean by this? Well, there are companies that now have systems that do things like use infrared detectors to know if there is a human being in a particular seat to know if, essentially if a desk is occupied.
So if you have an assigned desk at your company and you log in from your normal computer, but you are not at your desk, this could be the sign that, that there's something wrong, that this is not a legitimate user, but it also gets very intrusive about whether you are in fact, at your desk rather than say at the employee cafe, having a cup of coffee while you check your email. Something that could be very legitimate. So it, it, it's a balancing act, but I think that as a factor in authentication, it's got a ton of promise that hasn't yet been fully realized.
Louis Maresca (00:55:21):
Now, I agree, I don't want to take too much time, but I think one thing that I think we should definitely add to the list is some of the, you know, the seam stuff, the security information event management. If you can combine those two things together, I feel like that is where you can definitely guarantee a much higher level of security for your organization. Do you, do you see these, any organizations in the wild trying to combine these two things, Curtis?
Curtis Franklin (00:55:45):
Oh, absolutely, absolutely. For example, when I went to Splunk's conference in July it, they were talking about this sort of thing and companies are more and more often applying machine learning, call it ai, call it machine learning, call it deep learning, call it whatever you want to this issue. And again, the challenge is preventing our use of this technology from getting overly intrusive. We want to make the best use of this for legitimate purposes while recognizing that it is possible to go too far. And so I, I think that it is, it's critical to be thinking about that now so that we don't end up having to back down from a position in the future.
Brian Chee (00:56:51):
Cool. Well, all right. Mine's a little on the fluffy side, <laugh>, but definitely Christmas, Christmasy. So Mr. Ant, could we start off with throwing up that image? This was from the holiday Matsui show over in Orlando, and one of the challenges at a lot of trade shows or anything like that is how do you get a sign up? So let, let's, let's go through what you would do at say, a trade show. At a trade show. I'm gonna say put a banner up above a booth. The banner's gonna cost me, you know, if it's a good size banner that you could see from across the show venue, that banner's probably gonna put me back about five, $600 to get printed, especially if I've got the company logo and things like that on it. And if I do anything that's specific to that trade show, that's gonna be a one-time use banner.
Now think of other things like for instance, say that said sign up here for emergency relief. Say the guys at FEMA are trying to do something at the Astrodome, but people don't know where to go. You know, maybe they're trying to get in the wrong door or something. Being able to take, say a two or three watt laser, which is, you know, not horribly expensive. We're talking a couple thousand dollars, run it off a truck and project on the side of the Astrodome, enter here for emergency relief. Or have some signs at the top of an escalator saying, sign up here. You know, you know company X, this is where you're going. So, so while these lasers have had their birth at dance parties and discos and so forth, we're starting to see them use that conferences and meetings for temporary signage, because realistically, getting custom printed signage is not cheap.
And then renting a snorkel lift or a scissors lift to get it up in the air or having the union sign, guys put it up for you, starts adding up really, really fast. Now if I need to, so this is Penguin, which happens to be the one that this lady that did this for us seems to like, it's got all kinds of stuff there. And they will go all, you know, from maybe a couple hundred milliwatts that you'd have to use in a darkened room all the way up to 1, 2, 3, you know, four watts which start getting into the area of being dangerous, but can be seen in daylight. And then sometimes what some of these people do is they'll throw up a smoke machine and then use the lasers to project against this. I've actually seen them projected from a, again, a truck and we put direction signs, you know, for where people should be parking. And because it's movement it attracts the eye and you can go and more effectively catch the eye of the people that you're trying to inform. I see this as a really, really good emergency relief tool. Corporate communications tool, you name it. There's a lot of really cool things you can do. And I think it's a really nice end of the year, you know, Enterprise tool for communicating to your employees and customers.
Louis Maresca (01:00:45):
I think so too. Very cool Technology, is it, is it, is it really high resolution? Could you get a really high resolution for visible and, and broke bright light and in, in darkness? Or is it, is it more for kind of a dark locations?
Brian Chee (01:00:58):
Well, in theory it's for darkened, but if, if it's up in, say like the two, three wat range, you can see it in sunlight, not necessarily really bright sunlight, but sunlight. There are lasers that are even more powerful, but then you start getting into some things that are dangerous. In fact, one of the higher end lasers that Pangolin does actually has emergency cutoff switches that you can stick all over the place. So if you're doing this for a stage show you can put emergency off buttons in key places for stage managers and so forth. So there is some caution that has to be used, but like I said, you know, if you're trying to project some direction, signage or information on the side of the Astrodome it's something that can be done very quickly and the software was not hard to set up.
Louis Maresca (01:02:03):
Very cool. Very cool. Well, we're running low on time. Do we wanna go through one more, maybe just a quick round robin of what we have on our list?
Brian Chee (01:02:11):
I think that's a great idea.
Louis Maresca (01:02:13):
All right, let's do, let's start. I'll start. I'm gonna go to my last one first because I think this is something that needs to be fixed. You know, obviously everyone uses email. It's a great tool for nineties people, people who are in their, even in their nineties. The problem is it just hasn't changed in a long time. It needs a lot more features. You know, I, I feel like it needs better thread tracking. It needs better auto triaging capabilities. It needs the ability to you know, have topic management and being able to prioritize your e your, your emails based on your organization's hierarchy. It needs better advanced rep protection. It needs to be able to offer better protection for consumers and for organizations. And I feel like, you know, obviously we can triage your emails and be able to pick out spam and phishing emails just by looking at our email. Cause we've trained ourselves to do it. I feel like services should be able to be trained and do that as well. So I feel like email is, is needs to be moving forward and I, I feel like that should be on all of our wishlists in the future because I know that iMessage and Microsoft teams and Slack are good messaging systems, but people still always go back to email and I feel like it, it needs to be improved in the future. That's my next one,
Brian Chee (01:03:26):
Mr. Kirk, you're muted.
Curtis Franklin (01:03:34):
My next one is ubiquitous hardware keys. You know, we've had a company called YubiKey here before, and more and more companies are offering and asking for a little hardware, US bbc, USB connected hardware keys as an authentication factor. As a matter of fact, if you have Google I'm sorry, if you have Amazon aws cloud storage and you spend a a relatively modest amount every month, they'll send you a pile of these for your users. It's a good thing, say very easy one. It is more secure than using your smart device as an authentication key. And I think that we should see this used much, much more often.
Brian Chee (01:04:38):
So this is mine. This is, this one's actually Bluetooth. Sadly the APIs aren't quite caught up yet, but hey, someday soon. Okay, mine's, let's do mine really fast. I've been using these audio encoders and decoders from Barracks Corporation for quite a while. I used it so that I could encode music and have background music at the school, the schools open house where we had literally 20 or 30,000 school kids coming to see the research facilities. Well, there's some issues. One, you know, we wanted to have a little bit of background music in the outdoor tents and so forth, but we also needed a way that if some sort of emergency happens, you know, God forbid it, you know, an active shooter or a fire or something like that, we needed to be able to have emergency announcements. So I used barracks writing over the wifi.
And the cool thing about these is it the different units can receive. So the X streamers are the decoders. They can pull data, you know, the audio streams either on unicast standard I p v four, and oh, by the way, it's talk i p v six or multicast. So I had mine set up so that I could broadcast to, you know, certain unicast addresses around the school. But I also had an emergency override multicast address so that if I broadcast that multi, multi multicast address, like 2 24 1 1 1, it would override the background music and allow me to do emergency bro, you know, announcements. So we could get kids, say away from a fire or what have you. The interesting thing is they also talk VLANs and the VLANs they talk are 8 0 2 p and q 8 0 2 1 p and Q. So you can actually prioritize and they can, you know, be slung all over the place.
They do make versions that are p OE powered. There are other people that make these devices that also talk 75 [inaudible] now 75 arm. Now 75 m is important because a lot of those old cone shaped speakers that you see in auditoriums and so forth are 75 s. So anyway, that was one of my things. So if you needed to be able to go and put some emergency announcement capability, and oh, by the way, they do have little microphones and you could put pre-program buttons so you can do announcements in key areas. I'm probably gonna use these at the central Florida fairgrounds so that we can put announcements even in places like the parking lot.
Louis Maresca (01:07:36):
Very cool. Very cool. Well, my last one on the list is, again, a little bit more I would say service oriented, DevOps oriented. It's a fact that there's no one turnkey solution for auto deployment and rollback for services. And when I be by that is you can build your code, you can update your code and then try to deploy it to your microservices in all the different clusters and all the different regions. But if things go wrong, you know, pulling that code back or instantly switching it off so that your users don't actually see the impact of that you have no downtime for users is, is not available today. You have to build your own custom solutions on every different d depending on what your, you know, your your, your microservice technology or container technology of choices. And you have to do a lot of work to get this to, to be automated.
And I feel like there needs to be some more automated solutions some more solutions that provide the ability to reroute traffic, to bet to servers in different regions that are still on older codes so that you can make sure that you can roll back your older code and your new code and, and, and make sure that users don't see the disruption I there. There needs to be more turnkey solutions and more automated solutions out there. I'm sure that there's some startups out there trying to figure this out. I'm sure some of the big dogs out there are trying to figure this out, but I, I feel like that's the way of the world and, and people know that people are moving more towards cloud services and ias and, and containers and, and microservices. And I feel like there needs to be just better solutions cuz organizations spend a lot of money and a lot of time trying to maintain these things. So that ne that need that, that's definitely on my wishlist. Who knows if that will come soon
Curtis Franklin (01:09:22):
And to round things out. Mine is a better and local voice assistant. You know, I love voice assistants. They're, they're handy. They, they make it easier to interact with systems. But we need two things. We need them to be more accurate and more flexible. And we also need them not to have to send all of your data to some giant third party corporation in order to be translated from word into action. You know, we, we've got TensorFlow on Arduinos for heaven's sake. We can do voice recognition and voice analysis on our smart devices, on our IOT devices, and on our laptop or desktop computers. Let's leave it there. Let's keep our data local, keep our machines talking to us, and finally get ourselves into that voice interface future that the science fiction shows have been promising us for the last 50 years.
Louis Maresca (01:10:35):
One, only hope one. Thank you Curtis. Well, it's amazing how time flies when you're having fun. We hope that our wishlist hits home for you as well. And I hope that a little bit of magic in 2023 hopes that we see some of these as well. Well, folks, you've done it again. You sat through another hour of the Best Day Enterprise and Id podcast in the universe and in a year of amazing Enterprise news and discussion. So definitely subscribe and tune your podcaster to our show. But I definitely wanna thank everyone who makes this show possible throughout the whole year. And definitely this show esp my, especially my co-host Brian Chee. Start with Mr. Brian Chee sheer, what's going, going on for you in the next couple weeks. I know we'll probably see you in 2023. What do you do in the next couple weeks? Where could people find you and all of your work?
Brian Chee (01:11:21):
I'm probably gonna be cooking. So here's a Christmas present for Adam the pup. I bought this at Epcot in France over at the Remy's great adventure ride. Adam wanted me to go and buy one. I actually found it on Amazon. It's $25. The keywords I look for was Remy, r e m y, shoulder plushy. It was 25 bucks. So Adam, Merry Christmas. You wanted one. There you go. Easier than have me pick it up and then mail it to you if you want to ask me questions. And if you didn't catch that and you want a Remy shoulder plushy of your own, catch me on TWiTter. I am A D V N E T L A B. You'll hear me talking about undersea research. You'll hear me talking about i o t, you'll hear me talking about tinkering. But if you want to ask me, you know, a more private, you know, conversation, you're welcome to throw it at me at email. I am cheever spelled C H E E B e R T TWiT.tv. Or if you want to hit all the hosts, feel free to use twi TWiT.tv. We'd love to hear from you and we'd love to hear your ideas. We'd love to hear what you want to see for shows.
Louis Maresca (01:12:41):
Thank you, Chiefer. Great having you here. Well, we also have thank everyone, Mr. Curtis Franklin Curtis, what's going on for you in the next couple weeks. So where can people find you?
Curtis Franklin (01:12:50):
Well, next week I'm gonna be taking it a little bit easy doing some reflection, doing some cleanup, doing some writing, and getting ready for 2023. I'll try to do some posting on social media. You can find me on TWiTter at kg four GWA on LinkedIn, Curtis Franklin, I'm on Mastodon at kg four email@example.com. Please feel free to follow me and send me messages on any or all of these. I always love it when I can hear from someone who's a member of the TWT Riot.
Louis Maresca (01:13:33):
Thank you Curtis. It's great having you guys. I love doing this show with you guys. Well, we also have to thank you as well. You're the person who drops in each and every week throughout the year to watch and to listen to our show to get your Enterprise goodness. We wanna make it easy for you to watch and listen and catch up on your Enterprise in IT news. So go to our show page right now. That's right TWiT.tv/tw. There will find all the amazing back episodes that we do through throughout the year plus the show notes, the cos information, the guest information and the links of the stories that we do during this show. But more importantly, next to those videos there, you'll get those helpful subscribe and download links. Get the, get the show, support the show by getting your audio version, your video version of your choice.
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But if you're already subscribed and you're available Friday, 1:30 PM Pacific Time. That's right, we do this show live at live dot TWiT tv. Lots of great fun on this show. H come see how the Pizza's made, the behind the scenes, all the Fun Chef before and after the show. So come and watch the show Live. Plus, if you're gonna watch the So Show Live, you'll might as well jump into the chat room as well. Our IRC is IRC TWI tv. You can jump into the TWiT live channel in there and see all the greatest characters, whether it's weekend or week out, all the characters in there. Loquacious co-ops, the got Keith five 12 Phoenix, you got you got everyone's in there. So definitely be there. Some new characters each week and some, some some of the preexisting characters in there every week.
We always get some great conversations there. So definitely join that as well. Irc, definitely hit me up on TWiTter.com/lu. I'm also, you can check me out on Mastodon as well. I'm tweet at social at lum on there. So definitely hit me up on there. You can direct message me or whether it's on TWiTter or Macedon about show ideas. Just wanna have conversations, ask questions. I got a lot of great questions recently. How do I get into Tech Enterprise? You know, what kind of technologies should I learn for DevOps? Lots of great questions, conversations definitely hit me up. Also, you can hit me up on LinkedIn as well. I'm Lewis ska on there, but if you wanna know what I do during my normal work week at Microsoft, definitely check out developers.microsoft.com/office. There. We post the latest and greatest wage.
You can customize your office experience to make it more productive for you. And in fact, you wanna know how productive go check out the latest contract we have with ls, a the London Stock Exchange. They are using Office to this extreme cases to customize their experience and change an entire industry and of investment baking with office. So definitely check that out because they're using our platform. I also wanna thank everyone who makes this show possible, especially to Leo and Lisa. Happy holidays to them. They continue to support this weekend Enterprise tech each and every week and we couldn't do the show without them. So thank you Leo and Lisa for all your support over the years and I wanna thank everyone at, at, at, at TWiT staff and the engineers. They, they make it easy for us and of course they support us throughout the year.
So thank you for all your support. I wanna thank Mr. Brian Chee one more time. He's not only our co-host, but he's also our Titleist producer. He does all the show bookings and the playings for the show during his busy days and and weeks. So definitely thank him again for all his support throughout the year, cuz we definitely couldn't do shell without him. And before we sign out, I want to thank our editor for today, Mr. Anthony. Happy holidays to him cuz he's gonna make us look good after the fact. So thank you Anthony, for cutting out all the, all the crud. And of course thank you to our TD for today. He's also the the famous and fabulous Mr. Aunt Peru who does an amazing show on TWiT called Hands on Photography, which I learned something each and every week from, in fact, I have a couple shows I have to catch up on cuz I was sick and I've been listening. So thank you aunt for all your great content there. What's, what's what's coming on hands on photography this week?
Ant Pruitt (01:18:42):
Thank you Mr. Lou. Well, this week I get into a bit of photography inspiration because some folks just, they flat out run outta ideas and I share what I do to get myself inspired and your mileage may vary, but that's the fun of it. We can try a lot of different things and get out there and just start shooting some great photographs. Twit TV slash H o p.
Louis Maresca (01:19:06):
You aunt. Well, happy holidays to everyone and a happy New Year. And until next time, I'm Lewis Mareka. Just reminding you, if you wanna know what's going on in the Enterprise,
Ant Pruitt (01:19:16):
Just keep quiet.
Mikah Sargent (01:19:18):
If you are looking for a midweek update on the weeks tech news, I gotta tell you, you gotta check out Tech News Weekly. See, it's all kind of built in there with the title. You get to learn about the news in tech that matters. Every Thursday, Jason Howell and I talk to the people making and breaking the tech news, get their insights and their interesting stories. It's a great show to check out TWiT TV slash tnw.